Refund policy

30-Day Returns

You may request a return within 30 days of receiving your order. To start a return, email us at support@pbcaps.com with your order number and the reason for your return. Items sent back without an approved return request cannot be accepted.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If your cap arrives damaged during shipping, is defective, or is not the item you ordered, email us within 30 days of delivery with your order number and clear photos of the issue. Once confirmed, we'll send a free replacement or issue a full refund. We may ask you to return the item for inspection.

Fit Guarantee

Our caps are made to fit authentic bottles in the sizes and versions listed on each product page. If your cap does not fit, email us within 30 days of delivery with:

Your order number
A photo or short video showing the cap on your bottle and where it does not fit
The bottle size (e.g. 50ml / 100ml / 120ml)

Once confirmed, we'll email you a free prepaid return label and issue a full refund after we receive the cap.

The Fit Guarantee does not apply to non-authentic bottles or bottle sizes/versions not listed on the product page.

Change of Mind Returns

If you changed your mind, you may return your cap within 30 days of delivery, provided it is:

Unused, with no scratches, dents or signs of wear
In its original packaging with all inserts

How it works:

Email us at support@pbcaps.com with your order number to request a return.
Once your request is approved, we'll email you our return address.
Ship the item back using a carrier of your choice. You are responsible for the return shipping cost and for purchasing your own shipping label. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Once your return arrives at our warehouse, it will be inspected. If the item meets the conditions above, we'll issue your refund minus a $5 original shipping fee, as your order was shipped free of charge.

Returns that do not meet the conditions above will not be refunded.

Quantity Discount Orders

If your order received a quantity discount (Buy 2, 3, 4 or 5+) and you return only part of it as a change-of-mind return, your refund will be recalculated based on the discount level of the items you keep.

For example, if you bought 5 caps at 30% off and return 3, the 2 caps you keep will be repriced at the Buy 2 rate (15% off). The difference will be deducted from your refund, along with the $5 original shipping fee. If you keep only 1 cap, it will be repriced at full price.

This does not apply to items returned under our Damaged, Defective or Wrong Items policy or our Fit Guarantee.

Non-Returnable Items

Gift cards
Custom or personalized orders

Exchanges

To get a different item, please return the one you have and place a new order for the item you want.

Refunds

We'll notify you once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. For orders paid by bank transfer, we'll refund by bank transfer to the account details you provide. Please allow extra time for your bank or PayPal to post the refund.

If you haven't received your refund more than 15 business days after approval, please contact us at support@pbcaps.com.